This portion of the evaluation will be primarily based on group assignments related to cases on conflicts in organizations. Each group not more than 5 members should analyses the given case and submit answers for the questions after reading the assigned materials, thinking about the issues, and deciding how to apply them to a real life situation.(CLO2 and CLO3) Present a detailed plan based on the concepts of conflict management principles and theory, describe various process options to consider when creating dispute systems in your organization. Outline the costs and benefits of systematizing processes for dispute management as well as describe the best practices for engaging in dispute systems design. This in-depth analytical work will assess their skill to adopt appropriate policy tools in dealing with policy making and change. (CLO3, CLO4, and CLO5). Present a detailed plan based on the concepts of conflict management principles and theory, describe various process options to consider when creating dispute systems in your organization. Outline the costs and benefits of systematizing processes for dispute management as well as describe the best practices for engaging in dispute systems design. Slide 1 :- Talk about Real Conflict and Conflict Management and details of the organization you selected (SEHA company selected). Slide 2 :- Mention the major types of conflicts which you find and (Provide real scenario ) in the organization you chose. In chapter 1 you can find type of conflict definition Slide 3 & 4 : Identify the major reasons for each of the conflicts you identified.(scientific and critical analysis brain storming ) Slide 5 & 6 :- Steps in setting up of Organization Dispute System Design (in attached power point tittle slide 5-6 would help in that ) Slide No 7-8 :- Steps in setting up Alternative dispute resolution process with regards to your organization conflict.( in attached power point tittle slide 7-8 would help in that ) Slide no 9:- Advantage of having a proper dispute resolution system. .( brain storming , critical thinking and scientific analysis) Slide 10:- Recommendation of industry best practices for conflict management and dispute management system.( brain storming , critical thinking and scientific analysis) Outcome statement (1): Appraise the critical role of managing conflict (P1, P5, K1, K4, S2). Outcome statement (2): Critically evaluate the principles and current issues relevant to conflict resolution in contemporary organisations (P2, P4, K2, S1, SD1, SD2). Outcome statement (3): Analyse the process of designing disputing systems for organizations (P1, P4, P6, K2, K3, S1). Outcome statement (4): Critically reflect and appraise a wide range of approaches to the prevention and resolution of conflicts with clients, customers and vendors (P1, P5, K1, K2, AR3) Outcome statement (5): Synthesize and comment critically on a body of research related to conflict resolution and management (P1, P4, K2, K3, S1) P1 P5: Program Learning Outcomes Qualifications Framework Emirates (QFE) criteria: K = Knowledge S = Skill AR = Autonomy and Responsibility RC = Role in Context SD = Self-Development 2. TEXT/REFERENCE BOOK/COURSE MATERIAL Textbook Raines, S. (2013) Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (1st edition). Jossey-Bass. Classroom Readings: To be read prior to class according to the listed weekly schedule (Section 9 of this Syllabus). Alderson, K. (2015) “Conflict management and resolution in family-owned businesses: A practitioner focused review, Journal of Family Business Management, 5(2), pp. 140 156. Coleman, P., Kugler, K., Mazzaro, K., Gozzi, C., Zokm, N., & Kressel, K. (2015) “Putting the peaces together: a situated model of mediation, International Journal of Conflict Management, 26(2), pp. 145 171. Coy, P. (2015) Research in Social Movements, Conflicts and Change Research in Social Movements, Conflicts and Change, Volume 38. Emerald Group Publishing Limited Dodoiu, G. (2015) “Intentions for cooperative conflict resolution in groups: An application of the theory of planned behavior, Team Performance Management, 21(5/6), pp. 259 273. Duursma, A. (2014) “A current literature review of international mediation, International Journal of Conflict Management, 25(1), pp. 81 98. Kaliva, E., Panopoulou, E., Tambouris, E., Tarabanis, K. (2013) “A domain model for online community building and collaboration in eGovernment and policy modelling, Transforming Government: People, Process and Policy, 7(1), pp. 109 136. Frazer, L., Weaven, S., Giddings, J., & Grace, D. (2012) “What went wrong? Franchisors and franchisees disclose the causes of conflict in franchising, Qualitative Market Research: An International Journal, 15(1), pp. 87 103. Gupta, K., Boyd, L., & Kuzmits, F. (2011) “The evaporating cloud: a tool for resolving workplace conflict, International Journal of Conflict Management, 22(4), pp. 394 412. Hamberger, J. (2012) The Development of a Dual System of Workplace Dispute Resolution in Large Australian Organisations Advances in Industrial & Labor Relations, Volume 20 pp. 139 159 Emerald Group Publishing Limited. Hogg, M. (2015) Constructive Leadership across Groups: How Leaders Can Combat Prejudice and Conflict between Subgroups, Advances in Group Processes, Volume 32, pp. 177 207. Emerald Group Publishing Limited. Jehn, K., Rispens, S., Jonsen, K., & Greer, L. (2013) “Conflict contagion: a temporal perspective on the development of conflict within teams, International Journal of Conflict Management, 24(4), pp. 352 373. Liu, J., Fu, P., & Liu, S. (2009) “Conflicts in top management teams and team/firm outcomes: The moderating effects of conflict?handling approaches, International Journal of Conflict Management, 20(3), pp. 228 250. Lempp, F. (2016) “A logic-based model for resolving conflicts, International Journal of Conflict Management, 27(1), pp. 116 139. Ndubisi, N., Malhotra, N., & Miller, G. (2013), Customer Reactions to Conflict Management: A Review and Empirical Evidence from Two Service Industries Review of Marketing Research, Volume 10, pp. 63 96. Emerald Group Publishing Limited. Oseni, U. (2015) “Shar?ah court-annexed dispute resolution of three commonwealth countries a literature review, International Journal of Conflict Management, 26(2), pp. 214 238. Saeed, T., Almas, S., Anis-ul-Haq, A., & Niazi, G. (2014) “Leadership styles: relationship with conflict management styles, International Journal of Conflict Management, 25(3), pp. 214 225. Speakman, J., & Ryals, L. (2010) “A reevaluation of conflict theory for the management of multiple, simultaneous conflict episodes, International Journal of Conflict Management, 21(2), pp. 186 201. Wardale, (2013) “Towards a model of effective group facilitation, Leadership & Organization Development Journal, 3(2), pp. 112 129. Zander, L., Butler, C., Mockaitis, A., Herbert, K., Lauring, J., Mkel, K., Paunova, M., Umans, T., & Zettinig, P. (2015), Team-Based Global Organizations: The Future of Global Organizing Progress in International Business Research. Volume 10, pp. 227 243. Emerald Group Publishing Limited. Recommended Readings: The following is an indicative bibliography that is subject to change based on the regular faculty and departmental updates taking into account the alignment with the Learning Outcomes. Caspersen, D. and Elffers, J. (2015) Changing the Conversation: The 17 Principles of Conflict Resolution (Reprint edition), Penguin Books. Coning, C., & Stamnes, E. (2016). UN Peacebuilding Architecture: The First 10 Years. Routledge. Corvette, B. A. B. (2006) Conflict Management: A Practical Guide to Developing Negotiation Strategies (1st edition). Prentice Hall. Deutsch, M., & Coleman, P. (2000). The Handbook of Conflict Resolution: Theory and Practice, San Francisco: JosseyBass. Elgoibar, P., Euwema, M., & Munduate, L. (2016). Building Trust and Constructive Conflict Management in Organizations: Industrial Relations & Conflict Management. Springer. Eskjaer, M. F., Hjarvard, S., & Mortensen, M. (2015). The Dynamics of Mediatized Conflicts. Peter Lang. Jeong, H. (2010) Conflict management and resolution, London Routledge (available as an electronic book). Liptak J. J. and Ed, D. (2010). The Conflict Management Skills Workbook: Self-Assessments, Exercises & Educational Handouts, Whole Person Associates, Inc. Pammer, W. & Killian. J. (2004) Handbook of conflict management, New York: Marcel Dekker (available as an electronic book). Patterson, K. and Genny, J. (2011) Crucial Conversations Tools for Talking When Stakes Are High (2nd edition). McGraw Hill Education. Roche, W., Teague, P., & Colvin, A. (2016). The Oxford Handbook of Conflict Management in Organizations. Oxford University Press. Whitman, R., & Wolff, S. (2012). The European Union as a Global Conflict Manager. Routledge.
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