Identify the barrier(s) or reason(s) which prevented effective collaboration from occurring? (see list below). – What conflict resolution style was used? (see list below). – Was that style appropriate for the situation and context? – Were all participants aware of other needs besides their own interests? – Lastly, if a Servant Leadership style had been used, would the outcome have been different? If so, how? ALL QUESTIONS MUST BE ANSWERED Possible reasons for Conflict (review and apply): Goals. Members/individual did not agree on what the goal should be. Personality conflicts. Members/individual had personality conflicts. Scarce resources. Member/individual competing over scarce resources. Styles. Members/individual with challenging/different personal styles. (bossy, introverted, unprepared, aggressive, type A, unorganized) Values. Members/individual do not share the same fundamental values. Conflict Resolution Style used (review and apply): Avoidant: low cooperation and low assertiveness (turtle) (I lose, you lose) Accommodating: high cooperation and low assertiveness (teddy bear) (I lose, you win) Combative: low cooperation and high assertiveness (shark) (I win, you lose) Compromising: some cooperation and some assertiveness (fox) (I give up something now but in the future I will win and you will win) Collaborative: requires high cooperation and high assertiveness (owl) (I win, you win)
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