Define incivility and civility workplace.
Describe the effects of incivility and bullying on patient outcomes, human capital, and productivity in health care.
Identify the 10 most common types of incivility in nursing.
Explore strategies to enhance civility and encourage a healthy and productive work atmosphere.
Describe evidenced based strategies to address incivility in practice and care.
Reflect on personal contributions to building and sustaining a culture of respect.
Understand where to find tools and how to use them to build and sustain cultures of civility and respect in healthcare.
