Answer both questions. 1. New trends continuously restructure the way businesses operate. From your readings and review of the course materials, discuss 3 global new trends in Operations Management and their effect on business operations. 2. Identify three (4) of the seven (7) Concepts of TQM, and discuss how they can be used to improve your business, or one which you are familiar. Each answer should be no more than 5 pages long, in Times New Roman font 12, and double spaced. Summary:
