The Making Specialty A Great Place to Work Contract strengthened the comment that “”Change is hard but required”” for the Life and Disability team to grow and thrive. The Life and Disability team uses the techniques in agile to make the contract a living breathing tool.The L&D team is promoting a culture of openness and trust, by meeting several times during quarter with its leadership to fossil a spirit of communication reviewing both positive and negative attributes. The team is committing to take accountability and remembering why we are here (“”Our customer””). The metrics we set in place help us leverage that ‘accountability’ goal as we meet in our monthly “Service Excellence” call to discuss results to ensure we are delivering on the mission, vision, and values.
