Write a short answer on the following situation. Conduct an informal, open-ended Interview for about 15 minutes with someone who works full time as a waiter or waitress at a sit-down restaurant about emotion work. Do not use that term. Instead ask about specificsdo they have to act nice, say pleasant things, smile when dealing with people who are difficult or rude, and so forth? Try to get a sense of how they deal with unpleasant customers, the pressure on them from management, or tips to be nice and friendly. Have them recount specific instances or tell stories. Ask whether there is a gap between how they really feel and how they must act on the job. Do they hide their true emotions and feelings as part of the job? Have they ever let their true feelings show when they should not have?
